Returns & Exchanges
At VICI Collection, we want you to love your purchase, but if you are not completely satisfied, we accept returns for store credit on eligible items within 30 days of delivery. All returned items must be in original condition, unworn and unwashed, with all tags still attached.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Follow the prompts to download and print your prepaid shipping label, or generate a QR code for a printerless drop-off experience.
Package Your Items
Securely pack your items in the original packaging or a sturdy mailer, ensuring all original tags are intact and including any required paperwork.
Drop Off and Track
Drop off your package at any authorized carrier location and keep your tracking number; once processed, your store credit will be issued via email.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing