Frequently Asked Questions
Everything you need to know about shopping with VICI Collection.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We accept returns for store credit only within 30 days of the delivery date. Items must be unworn, unwashed, and have original tags attached.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How do I know what size to order?
We provide a detailed size guide on every product page. Since we curate pieces from various designers, we also include specific fit notes in the product description to help you find the perfect match.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make changes or cancellations.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options such as Afterpay and Klarna for your convenience.